The guest concierge that
answers at any hour. In every language.
An AI concierge for your short-stay that answers every guest in their own language, day or night, on WhatsApp. It handles check-in, the apartment, and the city, upsells late checkouts and extras, and turns guests into direct bookings, so you keep more and the OTA keeps less.
Your guests don't keep your hours.
They message at 2am, in five languages, asking the same questions. You answer or you lose the five-star review. And every booking through Booking.com or Airbnb hands over the commission and the guest relationship.
You cannot be a 24/7 multilingual front desk for one apartment. The concierge can, and it pays for itself the first time it saves a commission or sells a late checkout.
A front desk for your flat, on autopilot.
Answers in their language
Check-in times, the smart lock, wifi, house rules, parking, the best dinner two minutes away. English, Portuguese, Spanish, French, and more, instantly.
Upsells without asking
Late checkout, early check-in, a mid-stay clean, airport transfer, an experience. Revenue most hosts leave on the table, offered at the right moment.
Turns guests into direct bookings
It captures the guest and invites them to rebook directly next time, off the OTA, no commission, your relationship to keep.
24/7, on WhatsApp
Where your guests already are. No app, no friction. Replies at any hour, in the guest's language, while you sleep.
Live in a day, built from your listing.
Tell us about the place
Your listing, house manual, check-in details, wifi, rules, your favourite local tips. We connect a WhatsApp number.
We train your concierge
On your apartment and your tone, in minutes. You approve how it sounds.
It runs your guest comms
Answers, upsells, and books, and flags you only when a human is genuinely needed.
Ask it anything, in any language.
A scripted demonstration of the concierge flow for a sample Chiado apartment, so you can see the shape of it. Try check-in, wifi, a dinner recommendation, or a late checkout. The production concierge answers from rules you approve, on WhatsApp and email.
Compliant by design.
It tells guests it is an AI assistant at the start, ready for the EU AI Act (Article 50, in force August 2026). The platform is hosted in Germany and handled under the GDPR; messaging and voice providers (Meta, Twilio) process in the United States, and the full list is on our subprocessors page. It never pretends to be you, and a guest can ask for a person at any time; the request is routed to you. Invoiced locally with recibos verdes.
It pays for itself in one saved commission.
Sized to your property and your bookings, a flat monthly with no minimum term, and your data exports at any time. You keep the upsells and the direct bookings. Tell us about your place and we will come back with the number.