Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites and services of Feerasta ("Feerasta," "we," "us," or "our"). By using our website, requesting a demo, or engaging us for services, you agree to these Terms. If you are entering into these Terms on behalf of a business, you represent that you are authorized to do so.

1. Our services

Feerasta provides a workflow platform with Free, Team and Business plans; Relate CRM; Foreman workforce software; Studio websites; Sovereign private AI deployments; and managed services (Deputy, Ledger, Ascent, Advisory, AI Visibility, Creative and Bespoke custom builds). The specific scope, deliverables, and price of any engagement are set out in a plan, proposal or order we agree with you, which forms part of these Terms.

2. The demo-first model

For website work, we may build a demonstration of your site before you commit. A demo is provided for your evaluation only. It does not transfer ownership, is not a final deliverable, and creates no obligation on either side until you accept a proposal and we begin a paid engagement.

3. Fees, payment, and plans

• One-time fees (for example, a website build) are due as set out in your proposal.
• Recurring plans (for example, Team and Business plans, care plans or managed services) are billed monthly and renew automatically until cancelled. Free, Team and Business plans are month to month, with no contract, and can be cancelled from inside the product at any time, effective at the end of the then-current billing period. The Business plan carries a one-time onboarding fee, waived when billed yearly. Ascent Full and the Advisory officer retainer carry the minimum terms shown on the pricing page and on their own pages. Private and Enterprise engagements are scoped and priced in a written agreement.
• Payments are processed by our payment provider (for example, Stripe). You authorize us to charge the payment method you provide.
• Fees are exclusive of applicable taxes (such as Ontario HST or U.S. state sales tax), which you are responsible for where they apply.
• Unless stated otherwise in your proposal or required by law, fees already paid are non-refundable once work is delivered.

4. Your responsibilities

• You will provide accurate information and the content, materials, and access we need to do the work.
• You represent that you own or have the right to use all materials you provide, and that they do not infringe anyone's rights.
• You are responsible for your own business and for complying with the laws and professional or industry rules that apply to it, including advertising, licensing, privacy, and consumer-protection rules (for example, rules that apply to legal, medical, dental, or financial businesses).
• You own and control your own domain name. We never register a client's domain in our own name.

5. Ownership and intellectual property

You own what we build for you, the final website, its content, and the materials you provided, once your engagement is paid for. We retain ownership of our own pre-existing and underlying tools, including our code frameworks, templates, software, methods, and know-how, and of any general improvements to them. We grant you a perpetual licence to use those underlying elements as part of the deliverables we provide to you. We may display non-confidential work we have done for you as part of our portfolio unless you ask us in writing not to.

6. Acceptable use

You agree not to use our website or services to break the law, infringe rights, transmit harmful or malicious content, or interfere with our systems or other users. We may suspend or end access for conduct that violates these Terms.

7. Third-party services

Our services rely on third-party providers such as hosting and cloud platforms, Google services, payment processors, and AI model providers. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, outages, or policy changes of third parties.

8. No guarantee of results

We work hard to get results, but we do not guarantee specific outcomes such as search rankings, traffic volumes, lead counts, or revenue. Search engines, AI platforms, and markets are outside our control and change over time.

9. Disclaimers

Except as expressly stated in a written agreement with you, our website and services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Some jurisdictions do not allow certain warranty exclusions, so some of these may not apply to you.

10. Limitation of liability

To the fullest extent permitted by law, Feerasta will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the services will not exceed the amount you paid us for the services giving rise to the claim in the twelve months before the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Indemnification

You agree to indemnify and hold Feerasta harmless from claims, losses, and expenses arising out of the content or materials you provide, your use of the services, or your breach of these Terms or of applicable law.

12. Term and termination

These Terms apply while you use our website or services. Either party may end a recurring engagement as described in Section 3. We may suspend or terminate access for breach of these Terms. On termination, you keep ownership of your paid deliverables and your domain, and we will reasonably assist with handover of materials that belong to you. Sections that by their nature should survive (including ownership, disclaimers, liability, indemnity, and governing law) survive termination.

13. Communications consent

By contacting us or engaging our services, you agree that we may communicate with you by email, phone, and text message about your inquiry, project, and account. We send marketing messages only where you have given consent, and every marketing message includes a way to opt out, which you can use at any time. See our Privacy Policy for how we handle communications under CAN-SPAM, the TCPA, and CASL.

14. Artificial intelligence and automated services

Some of our services use artificial-intelligence systems, including AI voice agents and chat assistants that may answer calls or messages on a client's behalf. Where you interact with one of our AI systems, it identifies itself as AI at the start of the interaction and does not pretend to be a human, consistent with applicable transparency law including Article 50 of the EU AI Act. Calls handled by an AI system carry a recording-and-AI notice at the start of the call, and recording proceeds only where consent has been given; we treat every call as if all-party recording consent is required. AI systems can make mistakes: our services keep a human in the loop, do not provide professional, legal, financial, or medical advice, and the output should be reviewed before it is relied on. When we act as a processor of a client's end-customer data, that processing is governed by our Data Processing Agreement.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules, matching the jurisdiction in which Feerasta Industries LLC is formed. The mandatory consumer-protection rights of the place where you live or do business still apply to you and are not waived. We prefer to resolve disputes informally first, so please contact us before taking formal action. Any dispute not resolved informally will be subject to the courts located in Delaware, United States, unless applicable law requires otherwise or you have agreed to a different forum in a signed engagement.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent version. Your continued use of the website or services after a change means you accept the updated Terms.

17. Contact

Questions about these Terms? Email hello@feerasta.ai.